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Terms and Conditions (GTC)

§ 1
Scope & Defense Clause

(1) For the legal relationships established via this online shop between the operator of the shop (hereinafter "provider") and his customers, the following general terms and conditions apply exclusively in the version at the time of the order.

(2) Deviating general terms and conditions of the customer are rejected.

§ 2

Contractual partner
The purchase contract is concluded with Keramikhof, owner: Heiko Arndt, Bahnhofstrasse 48, 99765 Heringen / Helme

§ 3
Conclusion of the contract

(1) The presentation of the goods in the online shop does not constitute a binding offer by the provider to conclude a purchase contract. The customer is merely asked to place an offer by placing an order.

(2) By submitting the order in the online shop, the customer submits a binding offer aimed at concluding a purchase contract for the goods in the shopping cart. By submitting the order, the customer also accepts these terms and conditions as the sole authoritative basis for the legal relationship with the provider.

(3) The provider confirms the receipt of the customer's order by sending a confirmation email. This order confirmation does not yet represent the acceptance of the contract offer by the provider. It only serves to inform the customer that the order has been received by the provider. The declaration of acceptance of the contract offer is made by sending the goods or an express declaration of acceptance.

§ 4
Retention of title

The delivered goods remain the property of the provider until they have been paid for in full.

§ 5

Payment methods

(1) Payment is made online exclusively via PayPal.

(2) In the case of collection at the business location, cash payment is possible by arrangement.

§ 6
Due date

Payment of the purchase price is due in full upon conclusion of the contract.

§ 7

Right of withdrawal

(1) If you are a consumer (a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal according to Section 355 of the German Civil Code (BGB).

(2) If a consumer is granted a right of withdrawal by law in accordance with this provision, the consumer and the provider are no longer bound by their declarations of intent aimed at concluding the contract if the consumer has withdrawn his declaration of intent in due time.

(3) The revocation takes place by declaration to the provider. The declaration must clearly indicate the consumer's decision to withdraw from the contract. The revocation has no justification.

(4) Timely dispatch of the revocation is sufficient to meet the deadline.

(5) The cancellation period is 14 days. It begins with the conclusion of the contract, unless otherwise specified.

(6) In the event of cancellation, the services received must be returned immediately. If the law specifies a maximum period for the return, this begins for the provider with the receipt and for the consumer with the submission of the declaration of revocation. A consumer keeps this deadline by dispatching the goods on time.

(7) In addition, the provisions that are detailed in the following apply to the right of withdrawal
Right of withdrawal.

Right of withdrawal

1. The purchase price will be reimbursed including VAT, provided the returned product reaches the seller's warehouse undamaged and in a resalable condition.

2. The customer has to bear the costs of the return if the price of the goods to be returned does not exceed EUR 40.00.

3. Special orders or personalized items cannot be returned.

4. All credits are made using the original payment method.

§ 8th

Prices and shipping costs

(1) The prices stated on the product pages include the statutory value added tax and other price components.

(2) In addition to the prices quoted, the provider calculates the shipping costs for delivery within Germany based on the weight per order.

(3) The shipping costs are clearly communicated to the customer on the product pages, in the shopping cart system and on the order page.

(4) The amount of the shipping costs is based on the information provided by DHL including insurance of the parcels

DHL package 2 kg (up to 60 x 30 x 15 cm) = € 4.99

DHL package 5 kg (up to 120 x 60 x 60 cm) = € 5.99

DHL package 10 kg (up to 120 x 60 x 60 cm) = € 8.49

DHL package 31.5 kg (up to 120 x 60 x 60 cm) = € 16.49

(5) There are no other taxes or costs.

§ 9

delivery

(1) Delivery is only made within Germany with DHL.

(2) The delivery time for items in stock is approx. 2-5 working days.

(3) The provider points out possibly deviating delivery times on the respective product page.

(4) Delivery times for items that are not in stock as well as personalized items are agreed in writing by the provider with the customer.

(5) After the order has been confirmed, processed and shipped, the customer will receive an email with the shipping information and a tracking number.

§ 10
Guarantee

(1) The customer's warranty rights are based on the general statutory provisions, unless otherwise specified below. The regulation in § 6 of these terms and conditions applies to claims for damages by the customer against the provider.

(2) The limitation period for warranty claims by the customer is 2 years for consumers for newly manufactured items and 1 year for used items. In relation to entrepreneurs, the limitation period for newly manufactured items and for used items is 1 year.
The above shortening of the limitation periods does not apply to claims for damages by the customer due to injury to life, limb or health or to claims for damages due to a breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract, e.g. the provider must hand over the item to the customer free of material and legal defects and
to procure ownership of it.
The above shortening of the limitation periods also does not apply to claims for damages based on an intentional or grossly negligent breach of duty by the provider, his legal representatives or vicarious agents.
In relation to entrepreneurs, this is also excluded from the shortening of the limitation periods
the right of recourse according to § 478 BGB.

(3) The provider does not declare a guarantee.

§ 11
Disclaimer of liability

(1) Claims for damages by the customer are excluded, unless otherwise specified below. The above exclusion of liability also applies in favor of the legal representatives and vicarious agents of the provider, provided that the customer asserts claims against them.

(2) The exclusion of liability specified in section 1 does not include claims for damages due to injury to life, limb, health and claims for damages resulting from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract, e.g. the provider must hand over the item to the customer free of material and legal defects and
to procure ownership of it. Also excluded from the exclusion of liability is liability for damage based on an intentional or grossly negligent breach of duty by the provider, his legal representatives or vicarious agents.

(3) Regulations of the Product Liability Act (ProdHaftG) remain unaffected.

§ 12
Assignment and pledge prohibition

Assignment or pledging by the customer to the provider
Claims or rights are excluded without the consent of the provider, provided that the customer
does not prove a legitimate interest in the assignment or pledge.

§ 13
On Bill

The customer is only entitled to set-off if his claim for set-off has been legally established or is undisputed.

§ 14
Choice of law & place of jurisdiction

(1) The law of the Federal Republic of Germany applies to the contractual relationships between the provider and the customer. The following are excluded from this choice of law
mandatory consumer protection regulations of the country in which the customer has his habitual
Stay has. The application of the UN Sales Convention is excluded. (2) The place of jurisdiction for all disputes arising from the contractual relationship between the customer and the provider is the seat of the provider, provided that the customer is a merchant, a legal entity under public law or a public one -legal special fund.

§ 15

privacy

This provides information about what and for how long personal data is stored and that you have the right to object to storage. The data protection regulation can be read under 'Data protection'.

§ 16
Severability clause

Should a provision of these general terms and conditions be ineffective, this shall not affect the effectiveness of the remaining provisions.

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